Privacy Policy
This policy explains what personal information Royal Signature collects through this website and the marketing tools connected to it, why, who it is shared with, and the choices you have. It says only what the law where we operate and those tools require — in plain language.
Last updated
Who we are and how to contact us
Royal Signature operates this website and is responsible for the personal information described in this policy. Our address is Vancouver, British Columbia, Canada (mailing address to be confirmed). For anything about your personal information, email hello@royalsignature.ca or call (604) 555-0148.
The business owner is responsible for our compliance with privacy law and can be reached at hello@royalsignature.ca.
We handle personal information in line with British Columbia's Personal Information Protection Act (PIPA).
What we collect
We collect only what we need to reply to you and to run this website.
Information collected automatically:
When you browse the site, the tools listed below record: your IP address, the type of browser and device you use, the pages you look at, the site or search that brought you here, and the date, time and length of your visit. They use cookies and similar identifiers to do this.
- When you send us a message through this website: name, email address, phone number (optional), the project and type of home you are interested in and your message.
- When you phone or email us: what you tell us, and your contact details.
Why we use it
We use your information:
We rely on your consent for these purposes. You give it by sending us your details, and you can withdraw it at any time by contacting us — we will then stop using your information, subject to any legal retention we must keep.
- to reply to your enquiry and give you a quote or book the service you asked about
- to keep our records of the work we do for you, and to meet our legal and tax obligations
- to understand how the website is used so we can improve it
The tools we use and who we share it with
We share your information only with the providers below, each of which processes it for us under its own terms, and with no one else.
We do not sell your personal information.
Google Search Console is used to check how this site appears in Google Search; it holds no information about visitors.
- Our website form is delivered to us by Formspree, which stores the message so it reaches our inbox.
- Google Analytics 4 (Google LLC) measures how visitors use the site, using cookies and identifiers. Google's explanation of what it collects on sites that use its services is at https://policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics everywhere with Google's browser add-on at https://tools.google.com/dlpage/gaoptout.
- Craftify AI hosts this website and serves its pages.
- Professional advisers, and public authorities where the law requires us to disclose information.
Where your information is processed
The providers above store and process information on servers outside Canada, including in the United States, where it may be subject to the laws there.
How long we keep it
We keep enquiries and the correspondence around them for 24 months after our last contact, unless we do work for you — then for as long as the law requires us to keep business records — or unless you ask us to delete them sooner.
Google Analytics keeps the usage data it collects for 14 months.
Your rights
You can:
To exercise any of these rights, email hello@royalsignature.ca. We may ask you to confirm your identity first, and we will reply within 30 days.
If you are not satisfied with our answer, you may complain to the Office of the Information and Privacy Commissioner for British Columbia.
- access the personal information we hold about you
- have it corrected
- withdraw your consent
- ask us to delete it
Changes to this policy
This policy is effective as of 2026-10-31. When our tools or practices change we update this page and the date above; if a change materially affects you, we will say so here.